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Refund Policy

Damaged or Defective goods. 

We try our level best to deliver your packages to you in the best manner, but incase of any damages, please write to us at guligulipets@gmail.com within 24 hours of receiving the package along with the photo of the damaged goods in order to verify the same, please mention your order number as well.  Any claims made after 24 hours of receiving the package will not be entertained.

A refund will be provided in form of reverse payment which will reflect in your account within 7-10 working days, after we receive and review the returned goods. (Only applicable for defective and damaged goods that were received by the customer)

Since we do not have a reverse pick up facility, we request you to self-ship the product to us.

Shop No. 9, Titanium Heights, Makarba Ahmedabad, Gujarat 380015, Ahmedabad, Gujarat 380001

I didn’t receive a product in my package/missing product. 

In such case, please write to us at guligulipets@gmail.com, attached with an image of the goods within 48 hours of receiving the shipment and our team will investigate the same and either dispatch a new package for your or provide you a refund in form of store credits or a transfer whichever is preferred by the customer.

I don’t like the product I want to return it. 

In such case, please write to us at guligulipets@gmail.com, please mention your order number, please note all products must be in unused condition with all packaging and labels intact Any claims made after 24 hours of receiving the package will not be entertained. Please note the goods are to be shipped by the customer and cost for the same must be borne by the customer to the address below:

Guli Guli Pet shop Bird Toys will in no way provide any refunds for products that are used or damaged by the user.

Since we do not have a reverse pick up facility, we request you to self-ship the product to us. Shipping charges are strictly to be borne by the consignee. For best service network we suggest using IndiaPost.

Shop No. 9, Titanium Heights, Makarba Ahmedabad, Gujarat 380015, Ahmedabad, Gujarat 380001

A refund will be provided in form of a store points which could be availed on your next purchase at www.guligulipets.in